Product Policy
We want you to feel confident when shopping with us. This section explains our policies on product details, condition standards, and availability.
Product Inquiry
For any questions about a product, please review the product page first for details on size, materials, and specifications.
If additional assistance is needed, our Customer Service team is always available to help.
Product Condition
New Items Guarantee
All of our products are brand new, unused, and sourced directly from trusted manufacturers or authorized distributors.
We never sell used, opened, or refurbished items. Each product is carefully inspected before shipping to ensure quality.
Packaging Condition
We strive to ship all items in excellent condition. However, minor packaging imperfections such as light scuffs, small creases, or dents may occur during storage or transit.
These minor imperfections do not affect the quality or authenticity of the actual product inside. All items remain factory-sealed and unopened unless otherwise stated.
Product Availability
• In Stock
Available for immediate purchase and shipment.
• Sold Out
Currently unavailable. You may add the item to your wishlist to get notified once it’s back in stock.
• Backorder
Items are available for purchase but require additional processing time before shipping.
Estimated delivery is typically 4–6 weeks from the date of order, though timelines may vary depending on supplier schedules.
• Pre-Order
Reserve unreleased items in advance. Your order will ship as soon as inventory becomes available.
Estimated shipping windows are provided on the product page.
Product Information
Scale Sizes
Some products may not list an exact height because many manufacturers prefer to describe size using scale (such as 1/6 or 1/12) rather than inches. This method is especially useful for items that may be posed sitting, crouching, or lying down, where the true height can be misleading.
Approximate sizes based on a 6-foot tall person at 1:1 scale:
• 1/6 scale: 12 inches tall
• 1/12 scale: 6 inches tall
• 1/18 scale: 4 inches tall
• 1/64 scale: 1 1/8 inches tall
Please note: Sizes are approximate. Actual product size may vary depending on the pose or manufacturer.
Materials
Most product materials (such as PVC, ABS, or plush) are listed in the product title. If the information is not available, you can contact our Customer Service team for clarification.
Poseability
Action figures will include articulation details if they are poseable, while statues and busts are non-poseable. Please refer to the product page for specific information.
Squishies
Squishies are soft, squeezable products. When squeezed, they slowly return to their original shape, offering a fun and stress-relieving experience. They come in many shapes and sizes, including animals, fruits, and food items. Many squishies are lightly scented with pleasant fragrances to enhance the sensory experience.
For detailed handling instructions and safety guidelines, please refer to this image:
Statues
A statue is a free-standing sculpture that usually depicts a full-body figure of a character, person, or animal. In collectibles — especially within the anime, comic, and game (ACG) community — statues are often crafted from durable materials such as PVC, resin, or polystone, and are known for their high level of detail and craftsmanship.
Statues are non-articulated (not poseable) and are designed for display only, often serving as centerpiece items in a collection. They differ from:
• Figurines or statuettes, which are smaller and easier to handle.
• Action figures, which feature movable joints.
